Have recently took loan from your bank of 8,30,000 (in October’18 month) Loan no is S000324671 and had received welcome letter on 11th Oct’18 but in welcome letter interest rates which has been promised me to me was 11.5 % and in welcome letter it is mentioned as 15%. On the same day i wrote to customer care and explained them the whole details.PFB the trail mail of my complaint but i am not receiving any response from them till date, everyday i am calling to customer care but they are just taking my details but not giving any reponse on email . I had spoken with exectuive from india bulls on 8828671346 where they confirmed me that i will be getting loan on 11.5 % at the time of confirming details of loan.
Moreover when i had raised complaint i got call from Pooja 62437474 from India bulls where she mentioned that the letter was wrongly sent to me since my loan was pass on month end and i will be getting correct letter within 45 working days. I had asked her to provide me confirmaiton on email on the same but from that day i didnt got call from her neither she has given me any confirmation on email.
My 1st EMI is due in next month on 5th but sorry to say to if my issued will not resolved i will not be paying any emi.
I am just tired by calling customer care and sending email to everyone for this issue.
Just hoping to get positive reply from yourside. Please help me to resolve my issue