Indian Railway Catering & Tourism Corporation IRCTC Non refund of cancelled ticket

Respected sir I book my ticket Patna to new Delhi ,new Delhi to Patna respectively PNR no.6619465344,273206032 but due to my personal problem I cancelled both ticket dated 20th October 2018 I have assured refund money of 1840,1840 respectively but I have not received my money kindly short out my problem ,India,Bihar]

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