indian railway parcel service PARCEL NOT REACHED

We have booked 1 parcels for Agra Cantt Vide R R No.2008-025590 on 09-11-2018 & which was loaded in Train No 12161DN Lashkar Express, On 09-11-2018 Front Break Van 00712. But it has not reached to Agra Cantt.
So kindly look into this matter & please ensure that we get our parcel at earliest.

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