IRCTC CUSTOMER CARE Money reduce but ticket not found

Hi team;
I have suffer two times on your irctc.co.in website below details available but still now not refund money .bill no. attached here.
<1>Dear Customer, your Account XX8605 has been debited with INR 356.80 on 14-May-18. Info: BIL*############*ChgRs10 GST.
And another also time attained and same find sms.

<2>Dear Customer, your Account XX8605 has been debited with INR 356.80 on 14-May-18. Info: BIL*############*ChgRs10 GST.
Kindly request pls refound my money after deduction through my bank aƧcount. Thanks &Regards:
Jay prakash
7602749769

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