irctc- e-ticket less amount refund back

i have booked e ticket from vizag to vijayawada and also vijayawada to vizag (up and down) 4 tickets.due to unwanted reasons i cncelled tickets, but amount will not be refund back atleast 50%. so kindly please take action to refund money.
DETAILS: SBI, VEPAGUNTA

31618733732

TOTAL AMOUNT PAID TO TICKETS 1190 BUT AMOUNT REFUND IS 230. ITS VERY BAD

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