IRCTC Refund of tickets value

I was trying to book two tickets of Kolkata to Varanasi through Bibhuti Express for 05/11/19 on 04/09/19.
Unfortunately no tickets have been issued by IRCTC whereas the tickets cost of RS.2409.91 has been debited from my bank account (SBI,AE MARKET BR.SALT LAKE, KOLKATA). The matter was informed to the IRCTC Customer care
Dept. but no action has been taken as yet. In the meantime I have received an SMS from AXRYATRI on 04/09/19(as attached) about refund of tickets price but till date no refund has been received. Will please look into this matter and oblige!

Thank you!

Regards

A K SENGUPTA
Ph no.9830216540
E-mail: [email protected]

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