IRCTC SHUBH YATRA MEMBERSHIP RENEWAL IRCTC RAILWAY POINTS – MEMBERSHIP NO. 20737172896

i am a holding a SBI IRCTC Credit Card and My IRCTC Loyalty No. 20737172896 and my IRCTC User id : M196310.
As per the mail received from irctcsbi to login through WWW.IRCTC.CO.IN instead of WWW.SERVICES.IRCTC.CO.IN due to migration with additional security features, I have followed the instruction and migrated my USERID.
As on 7.2.2017 I had railway points of 2816 (see the attached file IRCTCREDEMPTION2816POINTS.PDF).
After migrating to www.irctc.co.in with additional security features on 8.2.2017, my railway points got reduced to 34 (see the attached file IRCTCREDEMPTIONSCREENSHOT.PDF). I have not redeemed any railway points. Some technical error has happened in the website due to migration and I lost all my points earned by using my above SBI Card. I want my points to be credited back to my loyalty a/c. Kindly look into the issue.
I have sent several mails to [email protected] and my complaint is not resolved. yet
Hence I am seeking your help in resolving my issues.

Thanking you

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