IRCTC TDR Reputiated

Hi Team ,

I had booked a ticket from DJ- To DJ (JOY Ride) – 52598.
Booking Date : 09 – July -2019. PNR :6131684354 . Booking Amount: 3200 INR
When we reached station to board the train which had departure time of 16:05 , the staff told us the train has already completed the journey because IRCTC has changed the timing of that train and after 15th July 2019, Train would depart at 13:50 instead of 16:05. There was no communication from IRCTC regarding the change of timings. Then as suggested by the railway staff, we filed the TDR within half an hour. But now status is showing as TDR REPUDIATE.
Who is responsible for this miscommunication?
Why should a middle class man suffer due to the irresponsible behaviour of IRCTC.

@IndianRailways @PiyushGoyal @narendramodi.

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