Jio money Transaction failed but money not refunded

I was trying to recharge my jio no. 8789564736 for activation of jio summer surprise offer through a recharge amount of 303 from jio money app. The transaction failed but money hasn’t been refunded yet.My order history shown in the app also shows that the transaction has failed.What’s more disgusting is that I tried contacting the jio money customer care through their toll free no but the executive never comes on call even after waiting for 10 to 15 minutes.This has happened 5 to 6 minutes.I also mailed at their email id regarding my complain but haven’t received a satisfactory reply.They are just promotong their cashback offers in their reply mail.This is not at all acceptable.I am attaching required files for proof.I even raised a ticket on their app but nothing has been done about that either.

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