Jio money wallet Money Diducted But Not Refunded Sofar

I reacharged my jio number ( 8328 633 615 ) on 31st Mar 2017,through jio money app money diducted from my bank account but showed as transaction failed.
I reacharged my jio number again on 1st April 2017 through jio money app this time transaction successful.
I tried to make complaint through jio money care but they didn’t connect the call to the adviser. I tried somany times, even i tried through jio voice care they told me that this issue will clear with in 2working days ( 1st time ), 5 working days ( 2nd time ) ,7 to 12 working days ( 3rd, 4th and 5th time ).
but still money not refunded in either my jio money account or in my bank account. what i have to do now

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