Jio Recharge regarding

I am recharge jio summer surprise by jio money app on 7 april, it shows successful but i did not get confirmation message then i trying to call on customer care it cat be reach, so i report this transaction (transaction id-709707784699) on jio money but there is no response.
Then again i call on jio customers care(199) they write my complain and then said i will return your money and now you do 309 recharge, but this is wrong because their is not my mistake all, so why i get loss on 303 (3 month free plan, jio summer surprise). I have all the proves Please do justice.

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