jntu anantapur Request for orginal degree

I am december 2019 passed out from the college affiliated under JNTU Anantapur and i have recently applied for OD 22/06/2020 and paid 3000/- with pre-convocation option after acknowledgement not generated anger I got PC.It has been almost an year.I did not get OD yet.
Now I tracked the status of my OD and it is showing"dispatched". What to do now.I paid money too. Please consider orginal degree Please help me.
Thank you,

ALLURU KIRAN KUMAR REDDY
contact :8309517111
H T: 154f5a0201
Adress: 1-8 ,kapu street, Gollakandukur village nellore RURAL S.p.s.r nellore distic pin: 524309 andhrapradesh

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