jntu anantapur Request for orginal degree

I am december 2019 passed out from the college affiliated under JNTU Anantapur and i have recently applied for OD 22/06/2020 and paid 3000/- with pre-convocation option after acknowledgement not generated anger I got PC.It has been almost an year.I did not get OD yet.
Now I tracked the status of my OD and it is showing"dispatched". What to do now.I paid money too. Please consider orginal degree Please help me.
Thank you,

contact :8309517111
H T: 154f5a0201
Adress: 1-8 ,kapu street, Gollakandukur village nellore RURAL S.p.s.r nellore distic pin: 524309 andhrapradesh

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