Jodhpur Vidut Vitran Nigam Ltd. Rajasthan Wrong billing

I hereby inviting your kind attention on the attached STATEMENT SHOWING THE BILL WISE
DETAILS WITH CLEAR INDICATON OF WRONG CHARGING of electricity charges, from the April
2013, when NEW meter has been installed in place of old meter. The first study of the statement
makes it very clear that there is a malpractice in taking the reading of the meter for preparing the electricity bill. I hereby summering the matter in following points.
1. The main problem is that there is no standard practice of taking the reading.
2. Some time they are collecting the reading after 1st day of the month, and some time it before last day of the month i.e. 30 or 31st day of month.
3. Our reading men are still habitual to take reading at any time as was in old meter, because
that meter was showing the daily based current reading on the face. BUT ELECTRONIC METER SHOWING, THE ACTUAL USES OF MONTH ONLY AFTER COMPLETION OF THE MONTH ON THE FACE.
4. When we are taking the reading (a) Before completion of the month then we are taking the
reading of the ONE month only, (b) And if we are taking the reading after the completion of the month then we are taking the reading CORRECTLY.
5. As discussed in point 4 above in first case only one month reading will charged in the bill but
when in the next reading we are collecting the reading of the THREE months at once, which is 100 percent wrong. It put the uses in the NEXT SLAB OF RATE OF CHARGING, which results in very heavy amount of bill.
6. The relevant details are here the Name of Connection Holder RAMLAL S/O SHARDAR MAL SETHIA, K NO. ############, Account No 2404/0058, Meter No 19533280.
7. As per my information the amount of the SECQURITY DEPOSITE is determined recently
based on the amount of two month consumption i.e. one bill which is 880/- in my case. And
As per MY bill it is showing the Average CONSUMPTION is 180(90*2) units per bill, NOW IF YOU GO THROUGH THE ATTACHED STATEMENT OR YOUR RECORD THEN YOU WILL BE ABLE TO FIND THE MALPRACTICE.
Now I am requesting for your most urgent action on the matter and arrange for REFUND and also
correct the malpractice in taking the reading. And please note that it is not with only me but its common with All in this area. And please also update my Email ID in your record as
[email protected] and mobile no. as 9413579633 and 9950365702, for any further communication.
STATEMENT SHOWING THE BILL WISE DETAILS WITH CLEAR INDICATON OF WRONG CHARGING Year Month Unit Consumed Amount Charged Comments
2013 April-may old meter 75 Not Available
2013 Jun (71+19) old+new 90 510
2013 Jul new meter
2013 aug 264 1529 More than average
2013 sep
2013 oct 109 715
2013 nov
2013 dec 226 1330 More than average
2014 jan
2014 feb 92 633
2014 mar
2014 apr 62 531
2014 may
2014 jun 176 1073 More than average
2014 jul
2014 aug 123 801
2014 sep
2014 oct 213 1246 More than average
2014 nov
2014 dec 147 862
2015 jan
2015 feb 106 771
2015 mar
2015 apr 125 916
2015 may
2015 jun 214 1449 More than average
2015 jul
2015 aug 121 939
2015 sep
2015 oct 247 1647 More than average
2015 nov
2015 dec 269 1790 More than average
2016 jan
2016 feb 145 1010 More than average
2016 mar
2016 apr 95 731
2016 may
2016 jun 157 1084 More than average
2016 jul
2016 aug 152 1054 More than average
2016 sep
2016 oct 343 2234 More than average
2016 nov
2016 dec Not Available 875
3. It is not possible for me to calculate the actual amount of refund because it is done by your
software only. But you can take the bill detail from the statement which is marked in colures Yellow and Red to calculate the amount of the refund.
4. The new meter was installed on 26-4-2013, from that date up to today, the meter reading is 3567
and no. of day is 1329, it shows the per day consumption is 2.68 units only and per month it is 80 unit
where as your bill shows it 90. And per bill of two month is 80*2=160 only which brings our
consumption almost in first slab of (150 units) charging also, but if go through the statement or your
bill then you will find that we are charged many a time with a very heavy units and amounts. Please
note it is common to all the consumers in this locality, therefore please take most urgent action for REFUND, And SOLUTION of this malpractice for future.
Total 3551 23730
Now I am requesting for you most urgent action on the matter and arrange for REFUND and
also correct the malpractice of taking the reading in future, and also note that it is not with me
but it is common to all in this area, and please also update you record with my email as
[email protected] and mobile no 9413579633 and 9950365702, for further
Communication and also on
your bill.
NOTE: – 1.The comment of m ore than avera ge is as per the point no 7 of the complain.
2. Details of the year 2016 are showing the wrong practice of recording the
reading in the reading book which is the only base of the bill preparation the table is
as follows, please note that this all information is already shown and explained to your JEN gangashahr power house but not corrected nor any action is taken at all. DETAILS OF THE YEAR 2016
AS PER
BILL
AS PER
METER DIFFRENCE
2658 2658 0
2753 2755 2
2910 2978 68
3062 3164 102
3405 3405 0
747 747 0
I hereby inviting your kind attention on the matter that complain no 12161532057761 dated
16/12/2016 on Rajasthan Sampark related, to Jodhpur Vidut Vitran Nigam Ltd. Rajasthan. Had been
closed without any solution and based on INCOMPLETE INFORMATION AND INQUIRY. I MADE IT CLEAR THAT THIS IS A COMMON PROBLEM with ALL OF US IN THIS LOCALITY, AND IF PROPER ENQUIRY IS ARRANGED IT MAYBE A CASE SERIOUS but SILENT CORRUPTION. It is VERY CLEAR THAT THE WHOLE EXERCISE is JUST ONLY TO CLOSE THE COMPLAIN.
Now I am Requesting to you to Please arrange for best solution as per below give points. 1. How the department had arrived on the figure of security deposits.
2. As per the details given on the bill that the amount of SECQRITY DEPOSITS in my case is Rs
880, it is based on average consumption of TWO months. And as per this figure the total
consumption of last three years is 880*18= 15840 (6 bills in one year bimonthly) but as per the
BILLS of last three years, I have paid Rs. 23730 and as per My ROUGH ESTIMATE there is a
refundable amount of Rs.7890 (I am making it clear here that this may not be a final amount). But no answer had been given by department.
3. And as per bill the average consumption of units is 90, where as per the information attached
with my above complain it is 80 units, but no answer had been given by department.
4. The department had NOT ALLOWED ANY REFUND to me till today. But they have figure out
a demand of Rs. 198 in please place of REFUND (which may be Rs 5000 to 8000) to create bad pressure on me to forgot the complain. It is a malpractice.
5. The department had not taken any action TO STOP THIS MALPRACTICE OF taking wrong reading as per the point no 1to 5 of main complain in future.
6. As per my attached statement the bill of Aug and Dec, 2013 and Oct 2014 and Jun, Oct, Dec
2015 and Oct 2016 is CHARGED GROSSLY WRONG. But no reply is given on this natter. 7. I pointed out some IRRUGULARTIES IN THE READING OF METTER FOR THE LAST 11 MONTHS BASED ON THE FIGURS COLLECTED FROM METER, SOME EXAMPLES IS AS FOLLOWS. In Column ‘D’.
Actual Reading Based on Meter Memory
Months
As Per Department’s Statement (Attached while
closing complain)
As Per Meter (taken
by me) Diff Consumption
A B C D E
17-Jan 3580 3590 -10
16-Dec 3548 3548 0 42
16-Nov 3512 3512 0 36
16-Oct ############
16-Sep ############
16-Aug 3264 3164 100 126
16-Jul ############
16-Jun 2978 2978 0 84
16-May 2910 2873 37 105
16-Apr 2830 2755 75 118
16-Mar ############
Total 35132 34869 263
Hence IT IS PROVED that statement attached by department while closing complain (at page no 2) is WRONG AND THE CORRECT STATEMENT IS AS ABOVE.
8. Please note that the department had only considered the electricity charges for their calculation BUT PLEASE NOTE THAT IF THE READING IS WRONG then ALL THE CHARGES IS AUTOMTAICCLY INCREASED AT HIGER SLAB. (For exp. The fixed charges and some surcharges and taxes which is depends open units consumed).
9. As per first Para of statement of the department they have considered only last 12 months details, but WHY NOT FOR THREE YEARS? NO reply has been given.
10. The third page of the statement is NOT OF ANY USE AND VAGUE AT ALL, no supporting point is GIVEN to explain the chart.
11. Based on the above analysis it is VERY CLEAR THAT THE WHOLE EXERCISE is JUST
ONLY TO CLOSE THE COMPLAIN. It is an attempt to create bad pressure on the complaint and to avoid solving this complains with honesty.
12. The electronic meter is checked with the help of ONLINE KIT AND FOUND DEFECT FREE in all respect.
13. NOW I AM REQUESTING FOR MADE GOOD THE FINANCIAL HARRESSMENT AND BAD BEHAVIOUR COMPENSATION FROM DEPARTMENT.
Now I am again requesting to you to please issue the instructions to department to solve this
matter SERIOUSLY, HONESTLY IN LARGER INTEREST OF THE PUBLIC of this locality, and
ARRANGE TO REFUND the money to all US at earliest, Which Was Charged Wrongly, and also ARRANGE TO AVOID THIS MALPRACTICE IN FUTURE.

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