Kohinoor Televideo Pvt.Ltd. Complaint against sales order #: KTPL- PRF014076

Hi Team

This is in regards to the above mentioned order which was booked on 3rd November 2018 and delivery date was 5th November but we have asked them to change the delivery date to 10th as we are not available on weekdays but today we haven’t receive our delivery and also we were not informed regarding the status and when we visited the ulhasnagar branch that time also Rocky said that will deliver the product by evening and stock is available.
Suddenly after few minutes we get a call stating product is not available and giving several reasons: 1 Product is damage.
2.Product is not available.
3.Delivery is given to some other person
4. Display piece is available only

Questions and Concerns:
1.Earlier the product was available and was ready to deliver in 2 days and now it’s almost 8 days post booking but still product is not available.
2.When it was already booked prior 8 days of Delivery then how can you give our product to some other person without intimating us.
3. We have visited today (with no other choice) and Rocky has also said that he will deliver the product today then suddenly how come the product status got changed saying product unavailable.
4. How can your delivery people be so careless that they don’t even have the courtesy to call the customer in advance and tell them about the product status.
5. This was our first dealing with Kohinoor and that too very bad experience in terms of delivery, customer service, commitment and after this senario, I think this will be last experience with them
6. When we ask them to compensate for that as the mistake is from your end still they are not ready to do that. They are asking us to wait for another 3 days which is not possible for us as we will be in loss if we take leave from the office. We haven’t been shifted to this delivery address till now which was already informed at the store. We have to come from Powai to Ambarnath just for this delivery which is almost 45 to 50km one side so I request you to either deliver the product today or we need a compensation for this as I have to take a leave from my office that too loss of pay.
Thanks & Regards.
Vidhya Bhalekar
9320911291 / 7057554422

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