LeEco LeEco LE2 given for repair not returned

I have encountered touchscreen problem in my LeEco LE2 mobile, hence i visited LeECO Borivali service center (S G Infotech, no 2a 2nd floor, thakkar shopping mall, opposite borivali railway station, sv road borivali west mumbai
9702880701), they collected my mobile on 25th Feb 17 stating that we will repair and return your mobile within 2 weeks.
But after two weeks they informed me that we are not receiving required product from company. After several followup I end up with no response.

I then sincerely sent email to company email id (India Support
) requesting that they need to either repair my mobile ASAP or need to provide me new handset at your cost and dispatch it within 24 hours as my mobile is under warranty period and they may take my original handset with you, as they are not able to provide a time commitment and they are informing that some factors are out of their control.
I would like to get my mobile ASAP as company is neither picking call nor responding on email nor providing my handset back to me.
Regards,
CA Udit Agrawal
9167988986
[email protected]

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