little app Amount deducted by coupon not bought not even amount refundedx

I was in delhi and i bought a coupon for a saloon in Cannaught place.
While doing the transaction the amount was deducted from my bank account then also my PAYTM account no. 81464-77776. But the deal was noy purchased.
Its been 2 days and no refund has been generated i have always trusted this app and this is the first time i am facing this problem i have generated the complaint twice and still not recieved any update yet, KINDLY REFUND MY AMOUNT – â¹249.

I would be greatful thank you.

The details of the transaction has been attached.
Ie – bank statements and paytm statement. With transaction ID.

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