On 4th May 2019, I had booked hotel at Surat for two nights (5th & 6th) on “Make My Trip”
after paying full applicable charges online. The details shown at Makemytrip website
reflected ample parking space – photo attached. Upon reaching the hotel on 5th
with my vehicle, I discovered that the hotel has a dispute with building
owner as a result you are not allowed to park your car even for offloading luggage.
I immediately called Makemytrip helpline for alternate arrangement or cancellation, who
promised to call back. Three more calls in next two hours in broad sunlight asking
for directive were in vein. Now I can not make my own hotel arrangement.
I was forced to make my own parking arrangement. Upon returning home,
I have sent ample mails to Makemytrip for resolution to which there is no response.
I expect full refund of paid amount with compensation as other amenities were also substandard.