With reference to the above captioned ,I had booked onward and return Air Asia Flight Ticket from New Delhi to Bali (Indonesia) dated 27.11.2017 and from Bali(Indonesia) to New Delhi dated 04.12.2017 via Flight No.D7-183 and D7-799 with total Invoice Amount of Rs.56983/- bearing PNR Number BLUSUB.The booking was done by me online on www.makemytrip.com .On the day of departure,I contacted Air asia for Running Status and was consequently informed that the flights had been cancelled due to volcanic eruption in Bali. I didn’t get any intimation about the cancellation and got to know of the cancellation only after reaching New Delhi from Patiala(Hometown) which is at a 6 Hour Stretch .
On enquiring further I asked about the cancellation and refund of my Booking Amount from Air Asia .Air Asia denied of issuing any refund back into my bank account and told me that they would not refund the amount and the amount can only be used to travel in future within 3 Months .I urged the airlines that the cancellation was made by them and I had no fault in the entire ordeal. The airline said they will only allow me to utilize the amount in future bookings.I called AirAsia call centres n number of times but they didn’t budge .I suffered a lot of mental stress due to cancellation of my flight and subsequently my honeymoon trip .
I also contacted Makemytrip for the refund but I only got one reply that I should Contact Airasia and they couldn’t do anything in this regard. I had completed my transaction on makemytrip and as such such remarks by the travel company were unheard of.
I am tired of making endless calls and would need you guys to issue me refund of my entire booking amount immediately failing which I would have no other option than to sue both Makemy trip and Air Asia in court of law .
Looking for immediate resolution of my grievance.
Thanks and Regards
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