Yes It’s completely fake service by one assist . They will just take money for protection but when your mobile got damaged they will keep asking when , where and how it happened. Give this photo to us , give that snap to us . Even when you will upload each and every possible photo of mobile and invoice . Then they will start again with when , where and how it happened ? How many times you will answer they will keep asking again n again untill you will reach at a stage when you will think let it go !!!! I have all the proofs how many times I emailed to one assist.i think I made more than 10 calls to them after waiting for more than one hour they will be busy. And now I can see even if they will pickup your phone they are never going to return it. It will destroy the image of MI soon . One plus servify service was much better than mi protection one assist.