Mobiwick wallet recharge amount not updated @mobiwick

Sir, My recharge Rs 60 on June 22 7:45 pm to BSNL mobile 9072882460 through Mobiwick wallet and not success.I complained twice to Mobiwick customer care and they replied as follows, which is attached with this matter.Then I complained to BSNL costmor care and no such recharge was not on that day.Please help

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