Morphy Richards, India Very bad Customer Service

I purchased 2 MR Europa Coffee Makers (one for us and parents) and both the machines have same problem and I am unable to use both machines. I have created multiple service tickets and called numerous times to customer care but this issue hasnt been even addressed let alone resolved. The cutomer care is pathetic and every time i call, they provide a local number in Bangalore that doesnt work and in one situation, I got through and the person promised he will get the parts to fix this for us but it has been 2 months and my warranty is about to expire and still there is no light. I even told customer care that I will provide feedback to this complaint board but to no avail. I am guessing, once the warranty expires, we will have some traction as they can make some money on service. This state of affairs is pathetic. I am not hoping any action from this but just venting my frustration,

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