MSRTC Shivneri bus Delay with absilutely NO accountability

I booked two tickets for 17.45 shivneri bus from pune to mumbai on the 10th of dec 2017. I was to board at Bremen Chowk at 18.57.
The bus did not arrive till 18.50!!! No explanation no apologies no accountability at all! The charge a bomb for the ticket and such ridiculously horrendous service!

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