They misguide customer to show instant refund facility on the spot,but in real they dont do this

Dear Sir,
I order many product from today i got one of them with order no. – Leo Sansini Men Grey… and 1 more item(s) (Order No. : 1064545-8024536-0690603) .but product quality is horrible ,and it was a fraud ,when i asked their doorman to return the product and instant refund for my money they telecast this facility in advertisement currently running on various channels on National tv..But in actual practise they refuse this facility ..which is a big cheat and fraud with customer.
So i request you to take some serious action on this ,to stop all this fraud with customer.

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