NTA ugc net Fees is paid in excess

am shubham sharma the id is ############ and i have filled the ugc form on 7 september at 8:04 pm . The first fee detail is transanction id S68149969 transanction description is upiar/u3/refld/SBIEOC59688A3DA47C99588A743EFE798DC this transanction was failed and amount was deducted. And then again the fee is paid at 8:14 on 7 september transanction id S68175470 transanction description . NTAUGCNETOTHDRC/MUMBAI/############ and the acknowledgement is downloaded by using tthis fee detail. But as 12 days have been over i have not received any kind of refund . I have contactee with my bank and the phone pe customer support they said the merchant has confirmed about the payment. Kindly help me out.

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