one assist One Assist membership cancellation

Hello My relationship number in 497705.

I opted for the one assist membership about a year ago. But i recently opted for cancellation of the service by calling customer care and my request for cancellation was registered.
But the membership is not still cancelled and i have been again charged for the membership fee..
This is a kind of fraud service they are running where the customer opted for cancellation and are still charging them the fee…

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