oyo Hotel booking was confirmed but rooms were not issued

We had booked 4 rooms from OYO.
When we reached the hotel the property said they have had fire accident due to which they can’t issue rooms , befor teaching hotel he had called and was saying his rooms are far and hence he was asking us to cancel the bookings. We had to wait for 2 to 3 hours calling customer care and get refund initiated message.
Note : there was nothing happened for the hotel no fire accident or nothig he had got another good deal and he rejected us.
I sincerely request you to take action against the property or OYO or they keep doing this and cheat customers The Booking ID for Hotel is NTOB3240
Hotel name: Primes Residency
Address: opposite pims 2nd gate periyakalapet, Pondicherry

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