At an extreme disappointment I am forced to write this mail to OYO ROOMS and concern authority. I had made a hotel booking on Tuesday – 04, sept 18, under Booking ID: EUOR3518 and I received a confirmation mail for the same. The booking was done for my 13 guests OYO 6189 Paharganj hotel BABA INN. The booking was confirmed, and I had received confirmation mail and SMS for the same followed by a missed called to be given by us as a confirmation for the same. On 05, sept 18 at 00:30 am after a long-distance journey when my guest reached the hotel he was surprisingly denied for any hotel booking in his name. When we inquired we were told by the hotel manager that he has not received any confirmation mail from OYO for room booking and there is improvement work is going on in hotel, so they are not able to provide us room at any cost. We called up the customer care of OYO the conversation went for about one and half hour, a chain of phone call was made, till late night and wors!
t part my guest kept on waiting outside of the hotel throughout waiting for the room to be offered. OYO people were trying to wash away their hands claiming that the confirmation mail has been sent to the hotel and hotel manager kept denying for any receipt of mail. Attitude of OYO people were as if their responsibility end at sending the mail and they are not concerned if the guest gets the room or not… Finally, considering worst expected support from OYO and above all my guest who was travelling a long distance from Kolkata by Train was left with no other option but to book a room some other hotel and check in. When we asked for cancelation and refund the amount to OYO, some sr executive Mr Ravi Yadav denied about the refund and speaking in a very unprofessional way. ITS AN ABSOLUTE CASE OF FRAUD, CHEATING AND PHYSICAL & MENTAL HARASSMENT. It’s not our fault if improvement work was going on & and they are not able to provide us rooms, OYO should inform that to! me prior booking or making any payment of Rs: – 6025 /-. We h!
ad done all the required formalities/payments and had the confirmation on mail. We were giving the booking ID of OYO which was not acceptable to the hotel manager. You are requested to consider this as a very serious complain and take the matter ahead for the strictest possible action and refund the amount, I would not hesitate to take the matter further up to any extent if required.