Police department for clearance certificate Police clearance certificate to obtain NOC

I got transferred to ap state on bifurcation of ap and ts states. Applied for police clearance certificate so as to obtain noc for taking 2 wheeler rcno TS10EN5389. Mee seva application no 1522233270418 is rejected with remarks " no rc proof". It costs 145/-. Even i visited the office with all originals and xerox copies. They simply said it will be done over online. No need of personal interaction .
Again i have applied and all copies are scanned and attached after payment of rs.145/-. Vide 1522327010518
Why cannot mee seva provide required details for rejected application and resubmit . Let them take charges but it is brutal to ask again to apply… Is this single window and time saving concept

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