Professional Courier Says in transit

It was my fiancé’s birthday on 22nd so i sent a courier of 6.4kg to Ahmedabad on 13th June by air because of this pandemic thinking that its better to reach there early than reaching late. Every time i track my order MAA273416435, it shows it’s still on transit. When i tried to reach Ahmedabad courier office, they said they have reached all the parcels except for mine. Im unable to open a complaint on the page and when i sent a mail to the head office, i got no reply.

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