pspcl, meter Meter reding very fast

My meter no 3002818695 is running fast. I have submitted the online complain through PSPCL mobile app and the complaint no is 15911782 Instead of taking action on complain the department is asking me to write the complain on paper and submit it to office.Then what is the use of this online mobile app if we have to write the complain on paper and submit it to office.
So I am again submitting that meter no 3002818605 is running fast.kindly change/check the meter. Address is
H.no d3/1932
Ram nagar colony, islmabad
Mob no 6280867648

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