PVR Cinemas Status of my tickets

I have booked FOUR TICKETS for SARKAR(TAMIL) movie in Chennai VR MALL XL screen 7.10pm show for NOVEMBER 6th 2018. I booked the tickets via PVR MOBILE APP, after making successful payment the app redirected to the main page, while redirecting to main page I got a notification on the screen "SORRY FOR THE INCONVENIENCE" after that the app crashed. After that I recieved a msg frm my bank stating that the amount of Rs.966 was debited, But when I opened the app again and checked My bookings page and it said I had to recent bookings.!!!!
I wanted to know whether my tickets where booked or not. I kindly request you to sort out the problem as soon as possible!!!

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