Red Bus refund Of Money

Sir,I booked a ticket for two seats at 2/04/2018 from delhi to faizabad (DOJ- 4/04/2018). The first ticket of 2600 was not booked but the amount deducted and the said that it returned on your wallet but still money is not refunded.
Now i tried again, the seat are confirmed but when i reached at bording point the operater (R S Yadav travel) denied the tickets tried to tolerate us that you miss the bus or you are at wrong bording point.And at last he provide a bus and said that they would drop you at your bus, but they also de-bord us at mahamaya fly over and provide another bus talking the same. Finally i and my wife travel till lucknow because of some problem. Please provide my money back with compensation from red bus or (R S Yadav Travel).

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