Royal Mirage Perfume & Deo Fake Product-

I have been delivered with a fake and spurious product of Royal Mirage Perfume and Deo on 9th Oct 2018
I have raised a complaint in the morning of 10th Oct 2018 and a reminder again in the evening on the same date. The order Id of the product was Order ID: 23862512648

I have so far neither received a response or even an acknowledgement of the complaint
May I request someone else in the hierarchy and who is more concerned/bothered about customers complaint.
I am appending the copy of the email sent below my signature
Vinod Nair
Mobile Number – 9900410416

I am yet to receive a response

Should I presume that you accept your fault and have nothing to say in your defense

From: Nair, Vinod K
Sent: Wednesday, October 10, 2018 9:00 AM
To: [email protected]
Cc: Nair, Vinod K
Subject: Complaint-Order ID: 23862512648

Hello Snapdeal,
This is with reference to my order and it has been delivered yesterday
However I am shocked with the product that has been delivered
It is a fake product and the reason that I say this is because I have used this product in the past
It seems that Snap deal is not worried about their reputation
It has been a very disappointing experience for me


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