Samsung pay mini Refund is not done

Dear team,
It has been so many days but did not get refund if I call the customer care of Samsung pay mini they say it will be done in 3 t05 working days if icall them the another they will say it will be done in 7 to 9 working days every time I call you will increase the time.. I lost rs 1208/-
Pls look into my refund I need the money very urgently..

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