Samsung REPAIR

I BOUGHT A REFRIGERATOR FROM KAY .DEE ELECTRONICS 1B-1, OPP METRO STATION, SECTOR-18, NOIDA ON 29.08.2012 FOR RS. 105000.00 VIDE MODEL NO RS21HZLMR1 WITH WARRANTY OF 10 YEARS FOR COMPRESSOR
NOW THERE WAS COOLING PROBLEM. I APPROACHED SERVICE CENTER NOIDA, THEY TOLD GAS WILL BE REFILLED WHICH IS CHARGEABLE. I PAID RS 2000 FOR GAS FILLING. BUT IT WAS NOT WORKING. 2-3 TIMES COMPANY PERSON CAME AND REFILLED WITHOUT ANY EXTRA PAYMENT.
STILL COMPLAINT COULD NOT BE RECTIFIED. NOW THE SAMSUNG SERVICE CENTER SAYING THAT REFRIGERATOR CAN NOT BE REPAIRED. FROM LAST 10 DAYS THEY ARE NOT GIVING CLEAR CUT REPLY. FIRST THEY TOLD IT IS OUT OF WARRANTY WHEN I TOLD OK BUT YOU REPAIR IT AND TAKE CHARGES FROM ME. EVEN THEN IT IS NOT BEING REPAIRED.
I DONT KNOW WHAT TO DO. IT IS A COSTLY PRODUCT AND IT IS SUMMER ALSO. WITHOUT REFRIGERATOR SITUATION IS VERY DIFFICULT BUT SAMSUNG PERSONNEL ARE NOT TAKING CALL. IF THEY TAKE CALL JUST PROMISE TO COME TOMORROW WHICH NEVER COMES
PLEASE HELP

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