SBI Account debited for Amount 3250.00 4 times in October

I have account with State bank of India and without my knowledge my account was debited for 3250.00 4 times in October month from 9th October to 29th October 2019. i did not get any message from Bank about debit to my account even though they charge us every quarter for Cards service and SMS alert and this came to my notice when i went to update my bank Passbook. and when we tried to raise compliant with bank they are like any transaction below 10k dont need OTP such hopeless responses we got and said us to reach out to Police for help but why Police should look into this matter when my account with SBI is debited without any OTP or my approval its Bank’s Responsibilty to get my amount refund into my account as early as possible.

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