Sbi charge dispute Refund not credited into my account

I had shopped with Amazon due to some reason…I returned it… Amazon refunded my money on 22/09/2018..but I have not received my money back to my account…..they have given me a reference number ############… I went to bank but they didn’t help me.. I have compained online SBI help line.. but they deny ..doing anything..regarding my refunfed money. My account number is. 34254763528. SBI bhatiya chowk ulhasnagar-4 Thane Maharashtra. please help me to get my money back.

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