sbiFasTag money deducted from account , but not reflecting in sbifastag account

i have recharged my fastag account using sbi bank portal with google pay for RS.500. The transaction is succesful with google pay and money debited from my account. but the money is not reflecting in my sbi fas tag. when contaced sbifastag consumer forum, they are saying some technical problems..kindly take action at such fraudster actions and refund my money back.

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