Shashi Dhawal Hydraulics Pvt Ltd Material not received by the party

WE ARE HYDRUALIC DISTRIBUTORSM/s SHASHI DHAWAL HYDRAULICS PVT LTD., AND WE HAD FORWARDED A CONSIGNMENT TO CENTURY PULP AND PAPER, LALKUA, NAINTAL. OUR CONSIGNMENT NO.1336398828 DATED 17.11.2017. TILL TODAY THE PARTY HAS NOT RECEIVED THE GOODS AND TRACKON IS CLAIMING THE GOODS HAVE REACHED THE PARTY ON 18.11.2017. WHEN THE PROOF IS ASKED THEY DON’T HAVE ANY PROOF. HOW DO WE SOLVE THIS PROBLEM

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