snapdeal.com i am waiting for my order from 12 DAYS

sir,
i complaint on SNAPDEAL help center but i don’t think they are taking my issue seriously.
i have not receive my order waiting from 12 DAYS there is no hope of getting my order soon
this is my worst experience ever on SNAPDEAL. i am not going to use SNAPDEAL again in my life because they break my trust. pls concern my issue , and provide my order as soon as possible

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