Snapdeal/ Vulcan courier purchased product not delivered but d status is showing delivered

I hv ordered one power bank. My order id is "24117204181"…ordered on "15th oct.2018"…via online payment. The product was not being delivered 2 me where ss d status showing "item delivered" on 29th oct. I communicated wid all my family members n neighbours about d receipt of d product but none has any clue about d delivery…so i shouted a POD ()proof of delivery) and asked dem aboit not calling or intimating me about d delivery despite having my registeredmobile no wid dem. I complained 2 snapdeal about d same dat evng itslf as soon as i got d "sms of delivery".. n snapdeal generated a "ref no" of "51170638" dated "29th oct".against my complaint n asked 4 a wait tym of max 7 business days..evn aftr hving no response frm their end i peridiocally communicated snapdeal via e mail n in evry reply they asked for a wsit tym of 2 more worling days…but f problem remained un i am escalating d mtr!
2 consumer forum 2 hlp me either 2 get my product or a regund for d prepaid undelivered product
I even complained about d mtr 2 d vulcan courier complaint section.
The item name is "King 10400-MAh Li-ion power bank"…"colour silver" Status showing "delivered" but i did not recieve…n shouted for a POD or refund for d same

One Reply to “Snapdeal/ Vulcan courier purchased product not delivered but d status is showing delivered”

  1. Hi Customer,

    We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We’ve noted the details and will connect with you at the earliest and help you out.

    Team Snapdeal

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