My name is Srinivas. My mobile number is 9849312687. My Act Fibernet connection was disconnected as I did not pay the bill till yesterday. I paid my Internet connection bill yesterday (8/14). Below is the Payment receipt details. Still my connection is not restored. I have been continuously trying to reach the call center but no use. When I try to chat on the support it still shows that I have not paid the bill and the account is suspended. This is a pathetic service. You are indirectly forcing people like me move to your competitors. Reaching out to the call center representative is the toughest job with Act Fibernet. Please do the needful and restore my connection at the earliest.
Received fromSRINIVAS SARMA .
Date of Payment2019-08-13 15:01:32
Transaction Reference numberBBPSPT01STYOWX9T
ACT Account No.############
Everytime there is a power cut, i do not hace internet access, though i have an inverter at home, since the problem is battery at service provider’s point. And this has been the case for almost 5 months together, inspite of repeated complaints. Complaint is raised and is unilaterally closed at service provider’s end without resolving the issue. And as i can see from this portal, ‘resolving complaints unilaterally’ itself seems to be a big complaint against ACT!! Wonder how a good service provider a couple of years ago, behaves this way now. Payment is upfront for a year trusting the company, but it seems to let down each time now. Would definitely seriously rethink when time for renewal comes. Latest compaint number is SR 10311914669874
Will anyone do the needful immediately??!!
Beats the purpose of paying upfront and having good connectivity and instead wasting time being behind the company’s customer care. Thoroughly disappointed
Dear Valued Customer,
We regret the inconvenience caused. Please be assured that our team is looking into this.
My Account Number :############
Register mobile number :9182072940
Account holder name :Murali
Raised Ticket Number : SR10110160191167
I am facing big issue because of you. Please don’t give any false promises to the customer.
I have raised request for RE-LOCATION. Almost 6 to 7 days completed but no one taking any action on this issue.
Almost i have called to support team() more than 12 times for addressing this issue but no use, every time getting updated like within 24 hours issue is resolved(FALSE promise).
Document verification is done by 4 days back. That time i got update from him like " ISSUE RESOLVED BY TODAY". Now one week completed but issue not resolved.
Below mentioned ACT technician guys behavior not good.
Name : Govind and his mobile number : 7032962443
This guy talking very rude with me and mentioned like address is wrong. My question is if my address is wrong "HOW DOCUMENTS ARE COLLECTED BY YOUR TEAM".
Name : Raju and his mobile number : 8688507102
This guy called me and mentioned like will come in few minutes. But he didn’t came, then i have called to his number but not reached because he switched off his mobile.
Final feedback is ACT is more than worst. My suggestion to new customers "Please don’t use ACT".
I know you people wont take any action on this. But it will help to some one before taking new connection.
Every time I connect to VPN I get disconnected. Have registered a complaint with ACT multiple times but no one has come to visit / fix the problem. I have an ACT connection in Bangalore and it works perfect but in Coimbatore it does not work. Its been more than a year since I have been having this issue. ACT does not even pick up the phone
ACT fiber corp or beam cable testing my patience for the past three days. They are not activating my internet connection and also not answering the calls.
You guys think that we don’t have any other job then complaining daily that my internet is not working. I have never seen such a bad service. Not giving a permanent resolution. U guys do job on getting money properly from us but not giving a proper service. I want this to solved immediately else refund all money and I don’t want to have a connection with irresponsible network
Dear Valued Customer,
We regret the inconvenience caused. Please share your contact number and city name below. We will look into this for you.
Complaint has been lodged one week back for connectivity problem.. Till now they didn’t resolve the complaint…instead of that they r closing the complaint ticket multiple times…Everytime when i call the cc they will simply tell that we will resolve the issue within 24 hrs.. Pls costumers dont choose act and never pay the money in advance
Hi ACT Team,
I have requested for internet/Broad Band connection at hongasandra , Bangalore and paid Rs.3124.00 money to sales person Connection didn’t happen not even single person contacted me for initialization .Sales Person promised me it will be done in 2-3 days for some reason internet connection didn’t happen even after fallowing up with ACT. Please resove today otherwise please five me refund of my amount. Very worest service. My contact number 9632563687. Bangalore, Hongasandra.