ACT Fiber Internet issues since 6 days


Its been 6 days since my internet is not working.

Everytime I talk with their customer service agents they requests me to wait for 24 hours or 48 hours and today their agent Bhavana said she escalated it to her chief and this will be sorted in 2 hours and still the day has passed with out any resolution.

Ticket No:SR10130743957942

Account name: Mohammed Viquar Ali

ACT Fiber Installation not done after collecting money

Hi Team,

I placed placed the request (ID:############) on sunday(8/9/19) and monday(9/9/19) executive came and collected the payment as well, i requested him to get the connection setup today if possible as i have some imp office work to be done as i m working from home.
Exe said i get it done if not today for sure by tomorrow afternoon (10/09/2019) but nothing happened i have raised the complaint to call center and they logged the complaint and assured it will be addressed today.

Still nothing happened i tried calling exe who collected money he gave me the excuse that we done any field guy available but let me get someone to help you, but nothing happened, after an Hr i called him again but he did not pick up the call for entire evening, when i tried calling call center it says i m in Q and every time i reach 6th position call get disconnected, this is happening since last night till now i have called almost 20 timed and it the same thing cant get hold of anyone.

And my connection is still not setup, i have requested your connection only because you promised it will be done by Tuesday, but seems like you dont have any intentions for giving a connection, so please refund my money i will look for other providers who can live up to promise they make.

I know only reply i m going to get from you is we are sorry, we apologizes, we regret for the inconvenience, but that will not make any difference.


ACT Fiber Intetnet Connectivity

I am Arun Kumar P B, have Internet connection with act, I have raised a complaint against net connection on 17th August and till now issue has not been resolved. I have been calling but with no response. Please take necessary action. Below are the details.

This issue has been since last week.

Name: Arun Kumar P B
Phone Number: 8099730481
Account number : ############