I have requested for a New connection in 2015. The act person Mr. Khayum said that box is far and we can not given connection for you and the same has be told in 2016. In 2017 he said we install a separate box at your place and we need electricity power supply I agreed for it and paid Rs.2,603/- on 05/07/17. On 10/10/17 at 10:30am a Technician has come and said we cannot install a box because when it rains box will get damaged when water enters in it and frequent repairs comes and he left the place. Again at around 01:00pm when there is a lady in home alone another technician has come without my permission and when my wife is telling not to give connection and he forceful entered into my house and has given connection from a box which is not in radius as he said in 2015 and 2016. This is a request to you (ACT) that tell your technicians not to enter into anyones house when there is no head of the family and not to give connection forcefully without there permission and I !
am requesting you to Refund me asap. Otherwise I am going to file a police complaint on ACT and that to a Criminal case and for entering my home forcefully without my permission and my wife permission when she denied and told not give connection. So, please Refund me my amount asap. When I am reaching Your customer care they are also irritating me and creating a problem please look into the issue and solve my problem asap.
Thanks and Regards,
Phone Number : 8500283100.
ACT account no. ############.
Dear Valued Customer,
We are sorry for this. Please share your city name; we will get in touch with you.
Regarding ticket number :11017984423
From last friday i am call several times to nodal office but they’re doing nothing only one thing they doing well discounting my call after few mintus hold, I am also called you customer care but that’s not working ,
Yesterday I visit your office at z13, rajouri garden, delhi but that is useless for me get a number that is 9870396721 of some TL but he not received my call I don’t know why.
I think you and your team is not able to server.
For every 10 days the network is disconnected and there is no proper response from the customer service My user id-############
I had applied for broad band connection on 04.06.2017 and paid charges on 04.06.2017 for Rs 1649 vide Indian Bank cheq and the same was debited on 08.06.2017. On 10.06.2017 I had mailed ACT Fibernet to refund the above amount as my existing service provider Airtel had offered me the same facility that ACT Fibernet had offered.I had recieved mails from ACT Fibernet that the matter has been forwarded to their team for redressal. On 30.06.2017 I had recieved a mail asking to share my bank details which was done on 01.07.2017.Till date the matter is pending and to day i had mailed them regarding the above.
I would like to escalate my issue as my ticket is still not addressed by Act Fibernet till date inspite of my following up with the team. Ticket was raised on Thursday 9th August 2018 and my ticket no is 10132535074. I have also not received any call from Act team regarding my issue. I doubt if at all my issue will be resolved. I can only say that Act service as pathetic. I regret to be associated with Act for last 5 year’s. I hope my ticket would be resolved at the earliest. Customer care escalation manager in Hyderabad had promised me that he will give a call back to check if the issue is resolved. It is surprising for me that the manager gave a dam care to that promise. I hope this complaint will be taken care at the earliest.
I have a act fibernet connection. It gives the worst service. No internet and no customer support . Pathetic
Dear Valued Customer,
We are extremely sorry for the unpleasant experience. We will get in touch with you and set things right.
I had taken ACT Fibernet broadband connection on 13th August, 2017, by paying one month charge and installation charges. Got it installed and activated on 16th August. They told I will receive the bill after activation on email. I did not get any bill, nor through email nor through the app( which suggests to call customer care). I need the bill urgently to submit in my company. I am trying to call the customer care for the past 4 days. Its not responding. I am very disappointed. My contact number is 9940133761.
Took the cash connection not made till now from past 5 days…his name is pavan