ACT Fibernet ACT FIBENET executives cheating customers to sell connections

Hi
I stay in ramamurthy nagar, tc palya main road. I have been getting calls from last 2months asking me to take new connection, last month a person named Srinivas from Act called me and said if I take a connection that day I will not be charged installation fees and I can join the act by paying 800 rs and this 800 will be the bill for first month. Firstly connection started only 4 days after running behind the executive. Executive expects that customer should call them every hour, finally connection started and within two days I got a invoice saying I need to pay the bill for two days that I used. Then where did my 800 go. serously I feel cheated. Regards
Sameer

ACT Fibernet Improper installation

Dear Act Team,

I have obtained a new connection in my name, with regd mobile no. as 7674013380/8887911430 in New Delhi – Neb Sarai, Freedom Fighter enclave.
Though the installation team has installed on 25th Aug’2018 and full amount paid for 6 months package on 23rd Aug’2018.
However, the wifi router provided to me is of such low quality that it is not able to cover my entire house of 800 sq ft when WiFi router is placed centrally in the house. My mobile device is not able to barely catch even 7-8 foot from the router. Such a shame on the low quality WiFi router provided by you.
Regarding this I had raised concern in Delhi customer care ticket no. being 11018280103, however closed within the TAT without solving the problem. What kind of service is this !? Hence, I have reopened the ticket no. as of now.
Now refund my complete amount taken for 6 months package as promised by sales executive of ACT FIBERNET as per the company’s policy.
There are tons of other broadband providers in the locality. I shall get a better new connection of another ISP provider, rather than pathetic ACT.
Nodal office is requested to please take note of this. This would serve as written evidence in case of further legal actions, if required.
I have registered 20-25 complaints for refund but no one is listening from this pathetic ACT team. Refund the amount of Rs 5303 immediately.

Regards,
Antariksh Gupta
07674013380/
8887911430

What would I do with your apology. I pay money , you provide broadband. Simple !
But for last 2 days, broadband is not working in Freedom Fighter Enclave. Great Service ! Forget addressing my WiFi range issue , thats too far to be solved. And my money is in ACT ‘s bank a/c.
Nodal office is sleeping as usual.

Regards,
Antariksh Gupta
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Where is the refund ? Be ready to receive legal notice now. Enough is Enough. Show quoted text
Kindly refund the full amount to me within 24 hours from now: Name : Antariksh Gupta
Bank: HDFC Bank
Account number: 02961530003699
IFSC CODE: HDFC000029

Show quoted text
Kindly refund the full amount to me within 24 hours from now: Name : Antariksh Gupta
Bank: HDFC Bank
Account number: 02961530003699
IFSC CODE: HDFC0000296
Amount : Rs 5303/-
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ACT Fibernet DELAY IN CONNECTION

I have made a payment of Rs 3800 to ACT FOR AN OFFER THAT PROVIDES FREE WIFI and 6months of internet service ,the payment is made on 6th April and I haven’t received a connection so far,as per terms and conditions it takes them 15 days for connection but i have waited till 24th of April which is nearly 20 days ,i have complained thrice but its of no use.I have made a registration on 7396067411.

ACT Fibernet Billing and Service related.

Hi Team,

My User ID : 102016394029
Date of Application for ACT Fibernet Subscription : 20-April-2017. Date of Service Activation : 21-April-2017.

Subscribed Plan : ACT Swift Monthly Rental (Rs.) 675 Speed : 5 Mbps Upload : 40 GB Download : 40 GB Post FUP Speed :256 Kbps
Issue : Incorrect Billing with respect to Invoice Date : 01-MAY-2017 and Poor Service related.

I have already paid the installation charges along with One month Advance Subscription Charge as per the internet plan I have opted, during the Time of Sales Executive (Mob. : 888-446-7533 ) visit..
I paid ₹ 1,377 which includes (₹ 600: Installation Charge + ₹ 675: Advance Subscription Charge + ₹ 102: Service Tax(15%)) as per the opted plan which is ACT SWIFT upon confirmation from the Sales Executive.
I am only supposed to pay ₹ 675 + Service Tax for Every Monthly Billing Cycle.
There was no any due amount pending. If there is any so, Why it was not informed by the sales executive during the time of Application ??
I want to know, THIS ₹ 258 RS DUE AMOUNT IS WHAT FOR ????

Moreover my internet isn’t working from past few days.As I try to login, it says : "You are not Authorized to login from this location. Please login from your Registered Location". About which I have already registered a complaint (Ticket # 1029303875)
WHY IS IT HAPPENING ??

WHO WILL BE RESPONSIBLE FOR MY WORK WHICH IS HAMPERING BECAUSE OF YOUR ILL SERVICE ??
IS THIS WHAT SHITTY SERVICE YOU ARE GIVING TO THE CUSTOMERS ??
WHY CUSTOMER SERVICE SUPPORT REPRESENTATIVES ARE HANGING UP THE CALL WITHOUT LISTENING TO THE CUSTOMER ISSUES ??
STOP COMING UP WITH ANY SCRIPTED NUISANCE DIALOGUE , I WANT A DETAILED ANSWER TO MY QUERY.
IF YOU FAIL TO CLARIFY AS HOW IT IS SUPPOSED TO BE, FORCE FULLY DUE TO YOUR ILL SERVICE & SUPPORT, I WILL HAVE TO GO AHEAD WITH THE TERMINATION.

ACT Fibernet New connection

Hi . I am a user of ACT at chennai and recently shifted to coimbatore. I had requested a new connection on 16th April and by 19th April we had 2 sales person come to our house to explain the packages ( Mr Yasick and his colleague) . They promised by 28th the connection will be up and running , max by 30th of April. We repeatedly asked them if the timeline will be adhered to as I needed to start working from home from may 2nd and it was very important that the service be given before that. Also told them that if it was not possible by 30th to inform by before hand so that we can look into alternate options. On the same day -19th we had the engineer and an electrician come to our home , drill lot of holes and put a box with wires leading inside. After that there was no update or follow up from their side. And we did not follow up as they had promised by 30th.
On 30th since there was no update yet from their side I called Mr. Yasick and the call got diverted to their team lead- Mr. Damodharan. On telling him the issue understood that Mr. Yasick had left the job but none of him team took the necessary steps to update us on failing to keep the committed time.
Again, fell prey to the commitment of Mr. Damodharan that the connection will be 100% given by 5th may and I specifically told him I will not follow up as it was the time committed by him. He said he will update if there is any chance. On 3rd got a call from Mr. Mubarack and he said the connection will be done only by 8th. On trying to reach Mr. Damodharan he failed to respond and did not reply to the messages on whatsapp as well.
On 5th after calling him 3 times Mr. Damodharan responded and said that the lines are being installed and by evening the connection will be done. It’s past 8 pm and still no update from his still.
The amount of unnecessary tension and follow up is making me reconsider taking the connection. And believing these people we are now dependent on them for the connection as looking at any other Internet service provider will take min weeks time and half of the month is already gone.
Why put the customers through a Web of lies if you are not capable of keeping up the time lines ? I had to connect to my mobile network with nuchal difficulty for all these days and do not have any answer to when the connection will be given. Pathetic customer service with absolutely zero empathy.

ACT Fibernet Terrible service!

I have placed complaint almost 10days ago and still the problem hasn’t been resolved. They give false promises that by end of the day they will fix the issue but it still hasn’t been resolved. I have given atleast 70calls for the past 10days and all I hear from them is "it will be done by today". One of their people came to resolve the problem, and he said after 30mins it will be done. He went to my terrace and after 30mins when I went to check he had gone without informing and had not fixed the issue! My ticket no. Is: 1029701610