Aditya Birla Housing Finance Ltd Rs.5900/- taken as processing fees miss communicating us

Dear Sir,

My brother applied for loan against property for loan of Rs. 8 lakhs. After 1 month they said that your loan can not be sanctioned because you are not eligible in our criteria as your last year return was less than 2 lakhs. If that was a case then on very first day they would have said no to us instead of taking cheque of Rs. 5900/- as we have submitted documents of Last 3 years IT return on first day itself.
Instead I have received their mail simply stating rejection of request of refund. Below is the mail.
Dear Mam/Sir,
Have you understood the case deeply. It’s purely a case of duping.
Let me explain it.

1. If your company internal policy saying that ITR of less than 2 lakhs is not entertained. Why this information is not shared with us.. As your employee says that chances of approval is 95%.
2. Your employee said that the amount is taken for property valuation and professional fees… Nor you did any valuation nor we got any report.

On Thu, Aug 9, 2018, 14:58 Aditya Birla Capital – Home Finance <[email protected]> wrote: Dear Customer,

Greetings from Aditya Birla Capital.

This is with reference to your request for Refund of Processing Fees, we regret to inform you that we are unable to refund the same since it has been charged as per the company policy.

The same is also mentioned in the Application Form’s Terms and Conditions signed by you.

Thank you for reaching out to Aditya Birla Housing Finance Limited. Have a nice day.

For any queries, please do write to us on [email protected] and we will be happy to assist you.

Regards,

Sumantra Bhattacharjee

Customer Service Team

Aditya Birla Housing Finance Limited