I recharged my airtel digital tv with 200rs yesterday. But the service is not resumed and i have called the dth service for more than 5 times and they are not responding. Please take this shit out of my home and return my money i have spent on your set top box and services. I have fuled an complaint in court also because this is happening for the third or fourth time. Who the heck is managing the airtel dth services. I am from Kochi,Kerala.
I have called customer care and told to start 408 value prime magic hd pack instead of it he started 477 rs south mega pack which is not in mumbai circle now they are not changing it as i have call recording what i told to start now they arr not responding my user id is 3027079854 name abhijeet singh cheema pls look in it and change my pack
set off box they didn’t get any signal I to have given complaint but has been assigned to our service engineer asking service charges.
my id is 3026628664 I brought one connection in 8th August 2018 and paid Rs.1760/- for one set top box, dish, installation, and two Months recharge in my connection of plan infinity HD 2 MONTHS Free.Then on 10th October, my recharge was expired.So I did call to airtel DTH the customer Care and got information from there my Recharge package. And My packages cost Rs 426 p.m. hd package…Then I was recharged it of Rs. 426 for one month recharge…And once again the recharge was over, I still called a customer care call today….And since then I got the information that You recharged Rs 1448then You get the same package for six months…I asked again 3 times for this package So Madam said that if you want to continue the same package, if you want to recharge it, then recharge 1448 and And get a validity of six months same…Two or three times asked again….That’s exactly what Madam said…..I recharged immediately of Rs 1448/-.After recharging I checked the balance, the!
n Rs 1390/- rupees were in it….And validity shows up to 15 February 2019…I return immediately to call of Airtel DTH Customer Care.It is said that it can not be done now….It is said that if you want to increase validity, you will have to recharged again….Why do your officers give us wrong information?… Why Miss Guide does..??
I have recorded the call below myself and Madam. I have recorded the call….
After that he called three times but I did not get his resolution……
Why did you ask me to recharge ₹ 1448/-and then you have validity till 15th February 2019…
I want to Increase validity or refund it right now..
If this does not happen then I am about to file a complaint in your head and consumer protection…. I have a recording on the evidence shot…..
Please resolve my problem 24 hours as soon as possible….
And don’t miss guide please…. Please.. Please
Since last 8 yrs..I using digital tv..and since past 4 yrs I have requested Airtel digital TV for increasing more hd channels in his platform…but always we got…we r under process…it would be resolved soon… still it couldn’t…I am not getting the proper contact to whom my problem has been resolved… always I mailing to only digital tv…. kindly help for providing following channels…. 1. Travel XP HD
2. MTV beats HD
3. MTV+ HD
4. Cartoon Network HD
5. Baby tv HD
6. Gemini Music HD
My customer ID is 3000771877. I had recharged one year plan for rs.1500 . But at the end of 6 months it’s services stopped. Now today when I talked to CUSTOMER CARE they are saying that he changed the base plan without customer permission.
Now I have understood that it is the problem of CUSTOMER CARE EXECUTIVE and they get trained to do so from company. it is company’s trick to earn more money. So, I am ready to go to court and stand to fight against AIRTEL DTH. They are cheating customers. It is fraud company.
Airtel Digital TV Customer ID 3000387259
Recharge Success 12/Sep/18 Rs. 2,085 VIEW DETAILS
Recharge Success 30/Aug/18 Rs. 456 VIEW DETAILS
Recharge Success 01/Aug/18 Rs. 456 VIEW DETAILS
Recharge Success 01/Jul/18 Rs. 456 VIEW DETAILS
Recharge Success 31/May/18 Rs. 456 VIEW DETAILS
Recharge Success 28/Apr/18 Rs. 456 RECHARGE VIEW DETAILS
Recharge Success 04/Apr/18 Rs. 456 VIEW DETAILS
Yesterday I got a call that I can extend validity of existing package to six months by paying additional Rs 2085/ , To day I found that while doing so you have changed my basic package without my permission. When I rang up customer service for restoration of original package, customer care man not only behaved in a rude manner but refused to do so on existing rate. Prior to paying 2085/ amount my existing package was valid upto 3rd Oct 2018. You are requested to to restore original package under same terms and condition forth with. This fraudulent money extortion is not desirable from such a reputed organisation.
For urgent needful please
I had two (3015986011) connections and requested for disconnection for my add on connection and its been done but they have not yet updated in the system so when i recharge the amount is detected for my add on connection which is not currently in use(setup box in returned to company and its been more than 15 days) . i recharged after i got confirmation from the airtel team.
the customer care is not ready to listen to our problems, if u give a lengthy speech about your problem they will put you on hold
worst service ever this is not first time.
Hi,this is pritam kumar.
Just want to tell about your service.
Requested relocation before 5 days ago.
My home to office timing is 10am to 9pm.I requested to come before 10am.they denied and told me sir Sunday karwa lena.
Now it’s Sunday evening dint receive any calls till now. What kind of service is this?I am paying to airtel TV without watching anything. Is that do you want from customer. Free me pay karen aapko.ab batao kya karna hai.band karwane ki bat ki to bole ki sare equipments le jayenge airtel ki property hai to pay kyu kiya tha maine. I need to escalate it to higher authorities of airtel TV.
I need a urgent callback.
Jab lagwana ho naya to 1 ghante me laga doge.service de nhi pate.
Although Airtel claims that it aims to provide its customers with best possible services, it’s totally wrong. They are basically "chors". I used to pay Rs 590 per months to enjoy English movies, English news and sports channels. In March 2017, my wife told me that she got an SMS from Airtel in which it was mentioned that you can enjoying watching tv for six months by paying Rs 1655. As per her advise, I recharged with Rs 1655. Almost immediately, Airtel stopped all the sports channels. I made a call to the customer care and was told that I would have to pay Rs 110 per month to enjoy the sports channels. When I asked which channels you are going to stop next, the guy said: "No, you would continue to enjoy all other channels." Next month (on April 13, 2017), they stopped all the English movies and news channels. Again, I made a call and came to know that I would have to pay Rs 90 extra per month to enjoy English movies. However, the SMS, which was rece!
ived by my wife, they did not mention that they would charge extra for different packages. Now, I have decided to take service from another provider (after using Airtel digital tv for seven years). They are CHORS, who misguide customers and steal their money. Don’t trust them. Airtel wants their customers to enjoy channels as prescribed by it, and not those which customers want.
Customer ID: 3002838119