I have paid my bill of INR 1075 for the month of August 2018.
Out of nowhere, I receive a phone call on 09/04/2019 after seven months that the amount paid in august 2018 is reversed in april 2019. I do not get any further information from the representative. She just wanted the amount to be paid. I wanted further information and tried to explain I just cant transfer like that without proof. She said that higher official would call me, but next morning ie 10.04.2019 my outgoing and incoming calls and internet and SMS were blocked.
They refuse to give information where the amount went too. I spent 45 minutes talking to customer car.But of no use. Then after 5 hours my incoming calls were restored.
When I have made my payments are made and the service provider is seeking money of the payment that I had already done several months as a customer we are deprived of our basic facility.
Inspite of requesting them to give me to which account the money got reversed, it is a complete black box, it is just a harp of give the money otherwise we do not care how you manage your daily life. this is absolute puppetry and hope the consumer forum takes up and this protects its citizens
AIRTEL worst pathetic
I ported my card from Tata Docomo to Airtel as I never wanted to but still I have to as Tata Docomo was winding up.. I ported my card 3months back but when it was second months after porting to airtel I lost my phone as ask the customer care block my card but it was not blocked then I visited the nearest gallery and ask him to block the card and ask if the new card for the same number and I took the card the new one and I was going to travel for 10 days o next day as I don’t stay in Mumbai now but at that time when I lost my card I was in Mumbai and I took the card from Mumbai the next day it was Sunday but the card did not worked so I visited to that gallery it was closed I requested that customer care executive of the gallery on Saturday so much that I am travelling outside so please make sure that the card do works but he was least interested and he was busy with his phone and he gave me a wrong card because of that it was not working I knew this after calling the!
customer care executive and ask him that can you please make sure that my card is started so he said the card is not blocked so how it can be started so I said I visited on Saturday to the my nearest gallery and asked him to block it as I lost my card and I re confirm that gallery person that my card is blocked and he said that it would be blocked but he did not cared and because of that it was not blocked I ask him on Saturday it can you give me your number but he was behaving as I am giving him some line and you said no we can’t give an number I said it’s ok but make it sure that it is blocked and my new card started but still he was busy on his phone and said Ho Jayega jao and so I went but I was sure that my heart was saying right that my work is not done ok I thought maybe they would be some mistake and I ignored it and I have to travel without my card then after I came from my trip as I said I don’t stay in Mumbai I stay in Pune now so I returned to P! une I visited to the nearest gallery and took a new card on th!
e same number and then after an hour it good started so I thought thank God it’s started but when I saw the bill it was 500 so I asked the customer care that why it is so as I was not using this card from so many days but my bill is so much is there any other name of lesser amount so he said yes we do have of 299 so I said can you just shift from that amount to this amount so he said OK but he did not told me that it is excluded GST when again my bill came it was again around 500 so then again I call to the customer care and ask why my bill is so much but he did not said anything he said even though you did not use it you do get a bill I don’t ok but my amount is 299 so why so much so he said 299 + GST ok so it was around 60 to 70 rupees GST so it should be 360 or 370 but it is more than 400 so he said OK I will give you hundred rupees goodwill after a lot of argument. Then again on next month my bill was 500 so I called the customer care so she said the bill is !
not generated we can see in next two three days I said if the bill is not generated then how I got an amount of 500 so she said even though you can see it on My Airtel App next 2 days I said I don’t care I am not going to visit any any app you explain me how it is so she said I can’t help you I said OK thank you bye bye I had a little argument with her but unresolved argument then I visited next date to the nearest gallery from where I took the card so so I said three months and I want to get ported from postpaid to prepaid I paid two bill nd my third bill is outstanding so she said no you have not completed 3 months as you took the card last month so I said no I took the card from Mumbai my card was lost so I took from you last month and I have completed third month please take the outstanding and shifted to be paid so she said let me check check check the price and size and still she was saying that no it is not showing and you have not completed 3 months you ha! ve taken in last one so it’s only second month so I said no is som!
ething mistake in your side please check it and then she said ok but still I can’t put it to prepaid but why you want to take prepaid as I offer you 299 recharge I said it’s already going on so why I should take it again she said do you have to use it for one one onto money more should know in starting I was told that after 3 months you can shift to prepaid so what’s the issue now then she started saying know if you have taken the card from Mumbai to do from Mumbai we can’t help it sad sad I am so frustrated I think I should put it to some other card so the customer care was sitting over there they said fine if you are not satisfied go and shift to some other card before also I have face the same issue when I was having issue in starting the card I told the customer care on the phone that my card is not been started what is wrong with your side I am so frustrated that I am calling from 3 days should I go to some other card so he said do whatever you want!
your card is not yet started so I told him what this is not the way you should speak to the customer so he he disconnected my call … I feel so frustrated and sometimes feel to cry that what I am facing through because of a stupid card and why I have to pay so much and now they are not even shifting to prepaid so much issue please don’t take this card please don’t take this card you will to face the problem…
This is not just an issue many more issues in Airtel card they promised so much about the network even start is pathetic worst
I would like to state that I have surrendered the sim and closed the no a month ago. But still I am getting calls from airtel as well as mails regarding outstanding dues of Rs 184/- in that number. When I have already surrendered the sim card and paid the amount told to me when depositing the card, then how come bill has been raised and the sim card is still active?
Kindly reply with the details. If the bills has been raised on that number and the sim is active, its all your fault. When I have clearly stated to close the number, your airtel office has not done it.
Tara Meltina Kiro
SIR I ALREADY PAID MY BILL ON 10.10.2018 FROM MY BANK ACCOUNT,BUT I GETTING CALLS AGAIN & AGAIN FROM AIRTEL SERVICE CENTER….
MY BANK STATEMENT IS ALSO ATTACHED HERE…
PLEASE CHECK AND SOLVE THE PROBLEM
Airtel is the most hopeless mobile network provider. I recently took a sim card and a 4g router. The router goes out of service every week and it takes 2 weeks to repair and start service again. Its causing a hughe loss and inconvenience to me and my business. Under the name of scheme they have already taken 4 months advance and every month service goes off for two weeks. This company shall be shut and kicked out of our country. I want my refund and shut the services from airtel. If its not done, i am going to consumer court as it has hampered my business due to stoppage of network plus the man efforts and hours wasted in going and communicating at airtel office as well as the excess bill now i have to bear due to extra usage of data by my whole family on their phones.. all this will sum up to 10lacs of claim. So better just refund my money and close the matter.
This is with reference to your post dated 9 April 2017.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
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Sir, I have lost my number but since the plan is postpaid i’m contionuously forced to pay the bills without even using the services please help me!!
Mobile number- 9665986217
I have Airtel postpaid connection. Outgoing calls are blocked even after paying bill
Call reference id:2485242536
I got a call from Airtel,when i drop the message for porting my number.They called me and they told me that, we will provide you a plan (which we are offering you only as you are prestigious and loyal customer of Airtel) i told them that i am getting a good and best suitable plans for me from other networks.
They commit me that you have to pay 349 per month in which unlimited calls including landline will be free along-with unlimited message and 16GB data is free..i asked them again and again this will be the amount only i have to pay they said yes apart from that everything is paid by Airtel as you are loyal customer.
now they were asking me that its a taxable amount that you have to pay.So at the time when i was asking that guy he was sleeping or he is busy in just making his point of customer retain.
Surely i am not going to pay a single penny apart from 349 if you want please disconnect you network.
after-all on the name of 3G i am getting 1G with continuos call drop and i already complained for that too
I changed my mobile no. +918657966919 to Airtel Postpaid number from Reliance Prepaid at a monthly bill of Rs.299. and having almost Rs.600 in Airtel App Wallet of the same number.
As I was travelling I lost my sim as well as there was a lot of paper work to get in other state, so i called customer care number to block the sim and got some reference number but as i changed my handset all the msgs erased and after that that number is not used even single time from january end ,2018 and they are charging the bill weeks after week and saying now you have to pay Rs.2999 and threatening anyhow we will get that money back from you and will do case against you.
And why i should pay over charge of which i have’nt use an single MB nor call i did and even I have Rs.600 in Airtel App wallet. Please take my concern as soon as possible.
Mahipal Kumar Mondal