I am a alliance broadband user. I am facing a frequent net connection problem like request time out or very poor net speed from last 5 months. I have informed customer care or local operator several times. But they have not solved my problems. Please help me and take necessary action.
I am posting this complain after extreme dissatisfaction for last 5 months with Alliance broadband service.
Every day connection gets disconnected and everyday i call the toll free number to wait for another hour or sometimes even more to get a temporary fix. They never ever tried to troubleshoot the issue beyond the basic ones. I strongly believe that their engineers are not educated enough. Neither did they visit my place to see what the issue is since the issue is lasting for over 5 months now.
Coming on to the customer care.. OMG what a fantastic Customer care they are. They do not know what service level agreement is. They don’t care what customer feels or what customer satisfaction is.
Third is the franchise… who are the dumbest uneducated arrogant people who have opened a shop just to make money. THey dont care service round the clock.. their staffs come at 11 sometimes they went out for personal or official reasons and customers who availed Alliance broadband have to wait until they come back.
There was an incident when my connection went off in the morning 10 am and when i called local operator ( the cable operator who has franchise) he said my staff is not there he will come at 4 pm then we can check not before that. I was simply amazed by the response he gave.
I must say they are very professional in terms of money. they do not allow a single hour after the subscription expires.
I think Alliance broadband managers/ technicians/ and overall staff do not know the basic principles of business.
I WILL NOT NOT NOT RECOMMEND ANYBODY FOR THIS CONNECTION
Pathetic service of alliance broadband
Its been more than 10 hours I have raised a complaint for my internet bandwidth fluctuation with the docket 25410.
Now its more than 10 hrs without any resolution I am stuck without any support from Alliance broadband.
Its really shocking that how come they are providing such kind of service.
very very irregular network connection despite payement in advance
I have been experiencing packet loss problem since a week..and have notified the alliance customer care several times about that but all they say is they are notifying local cable operator about this and to wait.The local cable operator doesn’t do any of his work and therefore is useless so I am stuck with the problem.
Hello, I am Prithul Saha, an Alliance Broadband user for quite a long time. I came to Kolkata on 17th October and recharged my Alliance Account. The Internet was still not working. I lodged a complaint with Docket No. 13558. The Internet is still not working. I have called repeatedly and the helpdesk told me the issue has been raised with the local operator Skylark. The first time given to me was 18th October 10 am, then they kept on postponing with the excuse to give them more time. It has been 3 days since then and the issue is still not resolved. I want a full refund of my recharge as I dont need the internet anymore. I hope they do it, else I can move to the court for irresponsible service.