Axis bank home loan not at all care for customer do not ever go for home loan in Axis bank

My name is Mahesh, I have taken loan from axis bank on 05-10-2017, my loan account No. PHR*************.
At the time of applying for the loan i have requested bank official Mr. Manoj D. to process my application for to get the subsidy under Pradhan Mantri Awas Yojana, and he did assured me that he did performed required process for to get the subsidy. Moreover he told me that it will be credited to my loan account between 2-4 months.
Today after around four and half months I have visited bank to enquire about the status of subsidy. And I came to know that bank have not yet processed my application for subsidy, even-tho all the necessary process done by me. also i have provided all the required documents to bank. This is shocking to me, i am a loyal customer of axis bank since last 8 years I have not expected this kind of negligence.
Now i am doing follow-up with bank officers since last 2 months but u did not receved any possitive answers from them till today and the jurney countinue…. pl. do not go for any loan with Axis bank..