care— IRCTC Ticket _ Transaction Failed

Since one month I have not received my money back. I have checked with irctc but they have not received money. My account is in Bank of India but it is showing momey deducted from Payton. Attaching screen shot for ur reference.. Even I have approached to my bank branch manager. They are also delaying in positive response.. I am requesting Paytm please check on ur side and try to refund my money
Transaction ID _ 100001029716921 & 100001029864121

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care— Refund after return pickup

I ordered 23 October Samsung galaxy j7 pro handset but instead of that I got Asus damaged handset I had complain couple of times but not getting resolution I had requestedfor return pickup 2 time courier guy came but denied for pickup coz imei no not matching .. you guyz tell when product is not same so how imei no would be same .. it’s concern of damage nd mismatch product .. return pickup is not done till now it’s 14 December due to failure return pickup I didn’t get refund . So paytm tell me how much time u need for a return pickup of product and refund… I really fade up with the service of paytm …